If you have any questions about your NHS Pension, you can contact us.
Contact us using our online form
Our online form is the easiest way to contact us.
Choose the 'member' option.
Contact NHS Pensions
Other ways to contact us
Phone: 0345 121 2522
Outside the UK: +44 191 283 0303
Monday to Friday, 8am to 6pmFind out about call charges
X (formerly Twitter): direct message @nhs_pensions
You can write to:
NHS Pensions
PO Box 683, Unit 5
Newcastle Upon Tyne
NE5 9EE
All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
Complaints
We’d like to resolve any issue you may have.
If you want to complain about any aspect of NHS Pensions, contact us by:
Telephone: 0300 330 1346
Find out about call charges
If our helpline is unable to resolve your complaint, they’ll be able to refer your information to our Complaints and Disputes team who will investigate your issue further.
For more information about complaints, you can read our NHS Pension Scheme - Complaints and disputes procedures (PDF: 218KB). This contains a 'Complaints and disputes application form' for you to complete and submit should you wish to escalate to our formal process.
Email your completed form to [email protected].
This email account is only for customers to register complaints. Any general queries sent through to this address will not be responded to.
Overpayments
Sometimes you may receive a payment that is higher than the amount you are entitled to. If this happens, we will ask you to repay the overpaid amount. If this occurs, you may wish to review the Pensions Ombudsman’s guidance available for members who have received an overpayment. This can be found on their website at: Pension overpayments - Information for members | The Pensions Ombudsman