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Pensioners - contact us

If you have any questions about your NHS Pension, you can contact us by:

Telephone: 0345 121 2522
Outside the UK: +44 191 283 0303
Monday to Friday, 8am to 6pm

Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk
Twitter: direct message @nhs_pensions

You can write to:
NHS Pensioner Admin,
PO Box 2268,
Bolton,
BL6 9JR

Complaints

If you wish to complain about any aspect of NHS Pensions, you can contact us by:
Telephone: 0300 3301 346

If the helpline have not been able to resolve your complaint, you can contact the Complaints Team by:
Email: nhsbsa.pensionscomplaints@nhs.net

This email account in only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

For more information about complaints read NHS Pension Scheme and NHS Injury Benefits Scheme - Complaints and disputes procedures (PDF: 201KB). This contains a 'Complaints and disputes application form' for you to complete and submit.