If you have any questions about your NHS Pension, you can contact us by:
Telephone: 0345 121 2522
Outside the UK: +44 191 283 0303
Monday to Friday, 8am to 6pm
Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk
Twitter: direct message @nhs_pensions
You can write to:
NHS Pensioner Admin,
PO Box 2268,
Bolton,
BL6 9JR
All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
Complaints
If you wish to complain about any aspect of NHS Pensions, you can contact us by telephone: 0300 3301 346
If the helpline have not been able to resolve your complaint, you can contact the complaints team by email: nhsbsa.pensionscomplaints@nhs.net
This email account in only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.
For more information about complaints read NHS Pension Scheme - Complaints and disputes procedures (PDF: 234KB). This contains a 'Complaints and disputes application form' for you to complete and submit.