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Pensions Online

Pensions Online (POL) downtime

Pensions Online (POL) will be unavailable between the following times:
7pm on Friday 23 June and 7am on Monday 26 June
7pm on Friday 30 June and 7am on Monday 3 July
7pm on Friday 7 July and 7am on Monday 10 July

Pensions Online (POL) is an online tool based on the internal NHS Network (N3) which gives employers the facility to update and amend member's records. 

Please note that at times we may need to take Pensions Online (POL) offline at short notice. Updates will be provided on our website when possible. We apologise for any inconvenience this may cause.

Pensions Online estimate calendar length service more than 40 years

You will need to refer any cases to NHS Pensions, where an estimate has been processed on Pensions Online and the calendar length service exceeds 40 years and above. Please email the member's name and membership (SD) number to with the heading Maximum service. It is important that you do not issue the estimate to the member until NHS Pensions has confirmed that it is ok to do so.

Appendix to be included with all estimate requests where the member exceeds £250,000 after lump sum commutation.

Pensions Online administration guides

01. What is Pensions Online

02. Frequently Asked Questions

03. Registration process

04. Signing in

05. Member search

06. Site update

07. Administer employer access

08. E-Forms overview

09. Automated forms overview

10. Automated SD55E/Constructed values SD55E

11. ESR mid year contribution rate changes

12. ESR changes to standard hours

13. SM8

14. Joiner forms overview

15. SS10 joiner form

16. SS10GP joiner form

17. SS14 joiner form

18. SD55 - Annual update

19. SD55 - Terminating a period of employment

20. SD55 - Protected leaver (no longer relevant)

21. SD55G - Change of personal details

22. SD55E - Amending contributions, pay and hours

23. RFT1

24. Changes to whole time (wt) or part time (pt) (no longer relevant)

25. ADP4

26. Non updated records

27. AW8

28. Form RF12 - Application for a refund of contributions

29. TPP (no longer relevant)

30. Agenda for Change

31. GP1 (GP Practices only)

32. Notifications

33. Noticeboard

34. Error handling

35. ESR status

36. Change password

37. View employer contacts

38. Check member Choice status

39. Memberzone

40. Greenbury guide

41. Age Estimates Benefits Statement (AEBS) employer training guide

42. Delete an employment

43. Open and rewind an employment