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Pensions Online

Pensions Online (POL) Downtime

Pensions Online (POL) will be unavailable between the following times:

- Friday 12 October from 7pm to Monday 15 October at 7am
- Friday 27 October from 7pm to Monday 28 October at 7am

Please note there may be times when we need to take POL offline at short notice. Updates will be provided on our website when possible.  

Pensions Online (POL) is an online tool based on the internal NHS Network (N3).

It gives employers the facility to update and amend members' pension records.

Complete our form to make amendments to the Pensions Online administrator details (Word: 257KB)

Pensions Online estimates where calendar length of service is more than 40 years

You will need to refer any cases to NHS Pensions, where both of these apply:

  • you processed an estimate on Pensions Online
  • the calendar length service exceeded 40 years and above

You should email the member's name and membership (SD) number.

It should go to with the heading ‘Maximum service’.

It is important you do not issue the estimate to the member until NHS Pensions has confirmed that it's ok to do so.

Exceeding £250,000 after lump sum commutation

An appendix needs to be included (PDF: 111KB) with estimate requests where members exceed £250,000 after lump sum commutation.


We have several POL guides available:

1. What is Pensions Online (PDF: 347KB)

2. Frequently Asked Questions (PDF: 155KB)

3. Registration process (PDF: 200KB)

4. Signing in (PDF: 160KB)

5. Member search (temporarily unavailable)

6. Site update (no longer relevant)

7. Administer employer access (PDF: 427KB)

8. E-forms overview (PDF: 178KB)

9. Automated forms overview (PDF: 222KB)

10. Automated SD55E/constructed values SD55E (PDF: 629KB)

11. ESR mid-year contribution rate changes (PDF: 185KB)

12. ESR changes to standard hours (PDF: 124KB)

13. SM8 (PDF: 216KB)

14. Joiner forms overview (PDF: 103KB)

15. SS10 joiner form (PDF: 383KB)

16. SS10GP joiner form (PDF: 177KB)

17. SS14 joiner form (PDF: 126KB)

18. SD55 - annual update (PDF: 838KB)

19. SD55 - terminating a period of employment (PDF: 132KB)

20. SD55 – Protected leaver (no longer relevant)

21. SD55G - Change of personal details (temporarily unavailable)

22. SD55E - Amending contributions, pay and hours (temporarily unavailable)

23. RFT1 (PDF: 244KB)

24. Changes to whole time or part time (no longer relvant)

25. ADP4 (temporarily unavailable)

26. Non-updated records (temporarily unavailable)

27. AW8 - Retirement benefits claim form

28. Form RF12 - Application for a refund of contributions (temporarily unavailable)

29. TPP (no longer relevant)

30. Agenda for change (PDF: 433KB)

31. GP1 (GP Practices only) (PDF: 480KB)

32. Notifications (temporarily unavailable)

33. Noticeboard (PDF: 365KB)

34. Error handling (temporarily unavailable)

35. ESR status (PDF: 105KB)

36. Change password (PDF: 56KB)

37. View employer contacts

38. Check member choice status (PDF: 252KB)

39. Memberzone (temporarily unavailable)

40. Greenbury guide (PDF: 731KB)

41. Age estimates benefits statement (AEBS) employer training guide (temporarily unavailable)

42. Delete an employment (temporarily unavailable)

43. Open and rewind an employment (temporarily unavailable)