Skip to main content Skip to footer

Pensions Online

Pensions Online availability

Pensions Online (POL) will be unavailable from 7am on Saturday 27 February to 7pm Sunday 28 February and again for each weekend in March.

We may also need to take POL offline at short notice. Updates will be provided on our website, when possible.

Pensions Online (POL) is an online tool based on the internal NHS Network (N3).

It gives employers the facility to update and amend members' pension records.

Complete our form to make amendments to the Pensions Online administrator details (Word: 257KB)

Pensions Online estimates where calendar length of service is more than 40 years

You'll need to refer any cases to NHS Pensions, where both of these apply:

  • you processed an estimate on Pensions Online
  • the calendar length service exceeded 40 years and above

You should email the member's name and membership (SD) number.

It should go to with the heading "Maximum service".

It is important you do not issue the estimate to the member until NHS Pensions has confirmed that it's okay to do so.

Exceeding 25% of the standard Lifetime Allowance after lump sum commutation

Maximum lump sum commutation appendix (PDF: 116KB) needs to be included with estimate requests where members exceed a quarter of the standard Lifetime Allowance after lump sum commutation.

Confirmation of the standard Lifetime Allowance can be found on the Members Hub and the Lifetime Allowance page.

We have POL guides available:

1. What is Pensions Online (PDF: 339KB)

2. Frequently Asked Questions (PDF: 175KB)

3. Registration process (PDF: 212KB)

4. Signing in (PDF: 176KB)

5. Member search (PDF: 337KB)

6. Site update (no longer relevant)

7. Administer employer access (PDF: 288KB)

8. E-forms overview (PDF: 221KB)

9. Automated forms overview (PDF: 223KB)

10. Automated SD55E/constructed values SD55E (PDF: 399KB)

11. ESR mid-year contribution rate changes (PDF: 232KB)

12. ESR changes to standard hours (PDF: 125KB)

13. SM8 (PDF: 218KB)

14. Joiner forms overview (PDF: 132KB)

15. SS10 joiner form (PDF: 389KB)

16. SS10GP joiner form (PDF: 179KB)

17. SS14 joiner form (PDF: 126KB)

18. SD55 - annual update (PDF: 922KB)

19. SD55 - terminating a period of employment (PDF: 133KB)

20. SD55 – Protected leaver (no longer relevant)

21. SD55G - Change of personal details (PDF: 133KB)

22. SD55E - Amending contributions, pay and hours (PDF: 629KB)

23. RFT1 (PDF: 245KB)

24. Changes to whole time or part time (no longer relevant)

25. ADP4 (PDF: 361KB)

26. Non-updated records (PDF: 218KB)

27. AW8 - Retirement benefits claim form (PDF: 1.7MB)

28. Form RF12 - Application for a refund of contributions (PDF: 385KB)

29. TPP (no longer relevant)

30. Agenda for change (PDF: 435KB)

31. GP1 (GP Practices only) (PDF: 481KB)

32. Notifications (PDF: 1.1MB)

33. Noticeboard (PDF: 367KB)

34. Error handling (PDF: 2.3MB)

35. ESR status (PDF: 106KB)

36. Change password (PDF: 56KB)

37. View employer contacts (PDF: 275KB)

38. Check member choice status (PDF: 252KB)

39. Memberzone (PDF: 1.9MB)

40. Greenbury guide (Word: 1.8MB)

41. Age estimates benefits statement (AEBS) employer training guide (PDF: 764KB)

42. Delete an employment (PDF: 857KB)

43. Open and rewind an employment (PDF: 1.2MB)