Skip to main content Skip to footer

Pensions Online

Pensions Online (POL) downtime

Pensions Online (POL) will be unavailable between the following times: 
7pm on Friday 6 October and 7am Monday 9 October 
7pm on Friday 13 October and 7am Monday 16 October 
7pm on Friday 27 October and 7am Monday 30 October
At times we may need to take POL offline at short notice. Updates will be provided here when necessary.

Pensions Online (POL) is an online tool based on the internal NHS Network (N3) which gives employers the facility to update and amend member's records. 

Please note that at times we may need to take Pensions Online (POL) offline at short notice. Updates will be provided on our website when possible. We apologise for any inconvenience this may cause.

Pensions Online estimate calendar length service more than 40 years

You will need to refer any cases to NHS Pensions, where an estimate has been processed on Pensions Online and the calendar length service exceeds 40 years and above. Please email the member's name and membership (SD) number to with the heading Maximum service. It is important that you do not issue the estimate to the member until NHS Pensions has confirmed that it is ok to do so.

Appendix to be included with all estimate requests where the member exceeds £250,000 after lump sum commutation (PDF: 111KB).

Pensions Online administration guides

01. What is Pensions Online (PDF: 347KB)

02. Frequently Asked Questions (PDF: 155KB)

03. Registration process (PDF: 200KB)

04. Signing in (PDF: 159KB)

05. Member search (PDF: 280KB)

06. Site update (no longer relevant)

07. Administer employer access (PDF: 426KB)

08. E-Forms overview (PDF: 177KB)

09. Automated forms overview (PDF: 221KB)

10. Automated SD55E/Constructed values SD55E (PDF: 628KB)

11. ESR mid year contribution rate changes (PDF: 185KB)

12. ESR changes to standard hours (PDF: 124KB)

13. SM8 (PDF: 216KB)

14. Joiner forms overview (PDF: 102KB)

15. SS10 joiner form (PDF: 382KB)

16. SS10GP joiner form (PDF: 176KB)

17. SS14 joiner form (PDF: 125KB)

18. SD55 - Annual update (PDF: 838KB)

19. SD55 - Terminating a period of employment (PDF: 132KB)

20. SD55 - Protected leaver (no longer relevant)

21. SD55G - Change of personal details (PDF: 334KB)

22. SD55E - Amending contributions, pay and hours (PDF: 533KB)

23. RFT1 (PDF: 244KB)

24. Changes to whole time (wt) or part time (pt) (no longer relevant)

25. ADP4 (PDF: 672KB)

26. Non updated records (PDF: 195KB)

27. AW8 (PDF: 1.59MB)

28. Form RF12 - Application for a refund of contributions (PDF: 363KB)

29. TPP (no longer relevant)

30. Agenda for Change (PDF: 432KB)

31. GP1 (GP Practices only) (PDF: 479KB)

32. Notifications (PDF: 1.23MB)

33. Noticeboard (PDF: 364kB)

34. Error handling (PDF: 2.53MB)

35. ESR status (PDF: 104KB)

36. Change password (PDF: 55.6KB)

37. View employer contacts (PDF: 224KB)

38. Check member Choice status (PDF: 251KB)

39. Memberzone (PDF: 1.96MB)

40. Greenbury guide (PDF: 731KB)

41. Age Estimates Benefits Statement (AEBS) employer training guide (PDF:869KB)

42. Delete an employment (PDF: 856KB)

43. Open and rewind an employment (PDF: 1.21MB)