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Contact NHS Pensions - pensioners

Christmas and New Year opening hours

Thursday 24 December: 8am to 4pm
Christmas Day: Closed
Boxing Day: Closed
Sunday 27 December: Closed
Monday 28 December: Closed
Tuesday 29 December: 8am to 6pm
Wednesday 30 December: 8am to 6pm
Thursday 31 December: 8am to 4pm
Friday 1 January: Closed
Saturday 2 January: 9am to 3pm
Sunday 3 January: Closed

If you have any questions about your NHS Pension, you can contact us by:

Telephone: 0345 121 2522
Outside the UK: +44 191 283 0303
Monday to Friday, 8am to 6pmFind out about call charges

Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk
Twitter: direct message @nhs_pensions

You can write to:
NHS Pensioner Admin,
PO Box 2268,
Bolton,
BL6 9JR

All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:

  • handwritten freepost envelopes
  • pre-paid envelopes  where the address has been changed

Complaints

If you wish to complain about any aspect of NHS Pensions, you can contact us by telephone: 0300 3301 346Find out about call charges

If the helpline have not been able to resolve your complaint, you can contact the complaints team by email: nhsbsa.pensionscomplaints@nhs.net

This email account in only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

For more information about complaints read NHS Pension Scheme - Complaints and disputes procedures (PDF: 234KB). This contains a 'Complaints and disputes application form' for you to complete and submit.