NHS employers can contact NHS Pensions by phone, email or post.
You can contact us by:
Email: firstname.lastname@example.org (employers only)
Telephone: 0300 3301 353
Monday to Friday, 8am to 6pm
Pensions Online (POL)
You can contact Pensions Online (POL) helpdesk by:
Telephone: 0870 011 7108
Monday to Friday, 10am to 2pm
For GP practices only - queries regarding GP1 forms and Direct Debits:
All other EAs and directions bodies - queries regarding Direct Debits, RFT1 and DIR6 forms:
NHS Pension Scheme Finance
For queries relating to NHS Pension Scheme Finance, contact Pensions Finance.
You can write to:
PO Box 2269
All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
You can order copies of the retirement benefits claim form (AW8), consideration of entitlement to ill health retirement benefits form (AW33E) and application for a refund of pension contributions form (RF12) through our online ordering portal.
If you have access to the Primary Care Support England (PCSE) portal you can order these forms without completing the following registration.