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Employers - contact us

NHS employers can contact NHS Pensions by phone, email or post.

We'll be open at the usual times across Christmas and New Year except for Bank Holidays when we'll be closed all day.

General enquires

Telephone: 0300 3301 353

Monday to Friday, 8am to 6pm


Please note: the above email address is for use by employers only.

Pensions Online (POL) helpdesk

Telephone: 0870 011 7108

Monday to Friday, 8.30am to 5pm (closed Thursday 10.30am to 11am for training)


Equiniti Paymaster

GP practices only: queries regarding GP1 forms and Direct Debits

Email: (for GP practices only)

All other EAs and directions bodies: queries regarding Direct Debits, RFT1 and DIR6 forms.


NHS Pension Scheme Finance

For queries relating to NHS Pension Scheme Finance, please contact Pensions Finance.


Annual Allowance queries:

Data cleanse queries: 

ESR queries: 

You can write to:

NHS Pensions, PO Box 2269, Bolton, BL6 9JS

Order forms

You can order copies of the retirement benefits claim form (AW8), consideration of entitlement to ill health retirement benefits form (AW33E) and application for a refund of pension contributions form (RF12) through our online ordering portal. 

If you have access to the Primary Care Support England (PCSE) portal you can order these forms without completing the following registration.

To register for the portal, complete the registration form (Excel: 215KB) and send it to