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Employers - contact us

NHS employers can contact NHS Pensions by phone, email or post.

General enquiries 

You can contact us by:
This email address is for use by employers only.

Telephone: 0300 3301 353
Monday to Friday, 8am to 6pm

Pensions Online (POL)

You can contact Pensions Online (POL) helpdesk by:

Telephone: 0870 011 7108
Monday to Friday, 8.30am to 5pm. Closed Thursday 10:30am to 11:00am for training.


Equiniti Paymaster

For GP practices only - queries regarding GP1 forms and Direct Debits:

All other EAs and directions bodies - queries regarding Direct Debits, RFT1 and DIR6 forms:


NHS Pension Scheme Finance

For queries relating to NHS Pension Scheme Finance, contact Pensions Finance.

Annual Allowance queries:
Data cleanse queries:
ESR queries: 

You can write to:
NHS Pensions
PO Box 2269


Order forms

You can order copies of the retirement benefits claim form (AW8), consideration of entitlement to ill health retirement benefits form (AW33E) and application for a refund of pension contributions form (RF12) through our online ordering portal. 

If you have access to the Primary Care Support England (PCSE) portal you can order these forms without completing the following registration.

To register for the portal, complete the registration form (Excel: 215KB) and send it to