Contact NHS Student Bursaries




Got a question? Ask Us! Our online knowledge base puts the answers at your fingertips 24 hours a day. Click on the icon above.

If you can’t find what you’re looking for in Ask Us, please contact us directly. Our contact centre is open 8am to 6pm Monday to Friday and 9am to 3pm on Saturdays. We offer a telephone translation service if English is not your first language.

Student enquiries

  • Tel: 0300 330 1345
  • Email us. Please include your SBA reference number (if you have one), full name, date of birth and address including postcode.

University, college and Assessment Centre staff enquiries

  • Tel: 0300 330 1372

Callback service

  • Please send your name and telephone number by text to 07860 033 056 or by email to (including ‘call back request’ in the subject line). We’ll call you back as quickly as possible.


  • If you’re deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay Service. Dial 18001 then the relevant phone number above.

Our postal addresses

You must include a copy of your student coversheet when posting anything to us. You can download your coversheet from your BOSS account.

Please also write your SBA reference number (you can obtain this from your student coversheet) in the first line of the postal address and your preferred return address on the back of the envelope.

Supporting evidence, Childcare Allowance application forms and self declaration forms

  • (Your unique SBA number) NHS Student Bursaries
    Ridgway House
    Northgate Close
    BL6 6PQ

Childcare reconciliation forms

  • (Your unique SBA number) NHS Student Bursaries
    PO Box 2253
    BL6 9HX

How to make a complaint

Freedom of Information requests