If you have any questions about your NHS Pension, you can contact us.
Contact us using our online form
Our online form is the easiest way to contact us.
Choose the 'member' option.
Contact NHS Pensions
Other ways to contact us
Phone: 0345 121 2522
Outside the UK: +44 191 283 0303
Monday to Friday, 8am to 6pmFind out about call charges
X (formerly Twitter): direct message @nhs_pensions
You can write to:
NHS Pensions
PO Box 683, Unit 5
Newcastle Upon Tyne
NE5 9EE
You must pay postage on handwritten envelopes. Royal Mail does not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
Complaints
If you want to complain about NHS Pensions, contact us by:
Telephone: 0300 330 1346
Find out about call charges
If our helpline is unable to resolve your complaint, they’ll refer it to our Complaints and Disputes team who will investigate your issue further.
For more information about complaints, you can read our NHS Pension Scheme - Complaints and disputes procedures (PDF: 218KB). This contains a Complaints and disputes application form. You can complete and send this if you want to make a formal complaint.
Email your completed form to [email protected].
This email address is only for customers to register complaints. General queries will not receive a response.
Overpayments
Sometimes you may receive a payment that is higher than the amount you're entitled to. If this happens, we'll ask you to repay the overpaid amount.
You can find guidance from the Pensions Ombudsman about pension overpayments on their website at: Pension overpayments - Information for members | The Pensions Ombudsman