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We understand that people need different levels of information from us, be it a detailed factsheet or a brief article in Ask Us. In response to this we have recently developed several short videos aimed at members. They are intended to provide a…

Please note that the retirement benefits claim form (AW8) has recently been updated and a new version is now available on our website. The new version of this form will soon also be available in print.

The Manage Your Service (MYS) portal offers an online alternative to access a range of useful services for primary care contractors. To read more about the benefits of MYS and find out how to sign up, select the appropriate link for your role.

In the event of your death, a lump sum and pension may be paid to your surviving spouse, registered civil partner, qualifying partner or nominated recipient.  We may pay an adult dependant's pension to: your surviving spouse your registered…

Our Special Edition of NHS Prescription Services' Hints & Tips for Information Services users is now available to read on our website, containing information and advice on how to get the best from ePACT2.

The NHSBSA is currently in the process of transforming the pensioner payroll and administration.  To allow for the critical upgrade of our systems and the migration of data from existing systems there will be some system downtime coming up and we…

The Stakeholder Engagement Team are now finalising the arrangements for the next round of GP Practice stakeholder events. These events will run from April to December in the following locations: Birmingham Exeter Leeds Crewe Newcastle…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may record telephone calls you make to our customer contact centre to: check for mistakes train staff prevent, detect,…

From 1 April 2018 there are new arrangements regarding the pensionable status of Local Clinical Excellence Awards (CEA) awarded to Consultants. Where a Consultant was already in receipt of a Local Clinical Excellence Award prior to April 2018 that…

Following a recent determination by The Pension Ombudsman we have revised our guidance to employers to confirm how duties should be assessed when determining Mental Health Officer (MHO) status for a member of the 1995 Section of the NHS Pension…