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We want our customers and service users to help us review and develop our services. To do this, we carry out research so we better understand the needs of our customers and improve their experiences.There are lots of different ways that you could…

The ‘One Drug Database’ project is underway, which will move all of our drug data into one place. This will provide a consistent, single source of information. For years, we’ve had two sources of drug data – Master Data Replacement (MDR) for…

Meeting held at 9:00am in Stella House, Newcastle Upon Tyne. Present: Sue Douthwaite, ChairMichael Brodie, Chief ExecutiveKathy Gillatt, Non-Executive DirectorDavid Leather, Non-Executive DirectorMathew McKie, Non-Executive DirectorRandeep…

To achieve our purpose and vision, progress our priorities and continue to live and breathe our principles we have set 6 strategic commitments. 1. Revise and streamline our governance processes Goal: We have streamlined governance processes which…

We recently told you about the ‘One Drug Database’ project we’re undertaking and our plan to provide the new dataset in January 2020 (November 2019 data). It looks like the project will be delayed by one month. We’re now aiming to go live in…

Activities we carry out Provider Assurance Pharmaceutical Services supports NHS pharmacy contractors to submit accurate claims for services, including: Appliance Use Reviews (AURs) - see guidance on submitting your claims for…

The NHS Business Services Authority (NHS Pensions) administers the NHS Pension Schemes in England and Wales on behalf of the Secretary of State for Health and Social Care in accordance with the regulations which govern the schemes.Why we process…

If you have a low income, the NHS Low Income Scheme could help you pay for certain health costs.If you're aged 18 or over and in education, read our guide for students.If you have already paid for treatment, you can apply for a refund at the same…

It’s important to let us know straight away if your circumstances change as this may affect the amount of Social Work Bursary (SWB) you're entitled to. If you’ve been overpaid, we’ll tell you about repayment options. If you're due more, we’ll…

Jump to: Introduction from our Executive Director of People and Corporate Services This report celebrates what we have achieved during 2021-22. It was another challenging year, but thankfully we did see the end of the UK’s legislative…