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Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…
Process reminder for pensionable pay on retirements
There has been an increase in queries from employers relating to pensionable pay for 1995 Section members. We want to provide a better understanding for you of how our processes work for awards and sub awards and help alleviate some your concerns.…
Secretary of State, Matt Hancock, joins virtual NHS staff event
The Secretary of State for Health and Social Care joined a virtual NHS staff event earlier today (Thursday 25 March 2021).
Matt Hancock opened the NHS Business Services Authority’s fortnightly engagement session by thanking NHSBSA employees for…
Help and support for employers
We've published a range of information and resources to support employers with the NHS Jobs service.
Latest system release information
Release information for August 2023
NHS Jobs system release for employers - 10 August 2023 (PDF: 220KB)…
Looking after your dental team webinar
It continues to be an incredibly busy time for dental teams, which is why NHS England and NHS Improvement (NHSEI) wants to invite you to find out more about how you can look after yourself and your colleagues at a webinar on 26 May 2022 from 6.30pm…
NHS Pensions Member Survey
Thank you for completing the NHS Pensions Member Survey. If you have any queries about this survey please contact us by emailing NHSBSAResearch@NHS.net.
Would you like to sign up to the NHSBSA research panel?
The NHSBSA would like customers to…
Contact NHS Jobs
Applicants and employers can contact the NHS Jobs team to:
get help and support with the NHS Jobs website
get involved with user research
give feedback
make a complaint (add the word 'complaint' to the subject line if emailing)
Contact us by…
BAME Colleague Network
Our BAME network is one of our lived experience colleague networks. Its aim is to give a voice to our colleagues who are black, Asian or other minority ethnicities. This is a group that is currently under-represented at senior levels in the NHSBSA…
Disability and Neurodiversity Colleague Network
Our Disability and Neurodiversity network is one of our lived experience colleague networks. Its aim is to give a voice to our colleagues who have a disability, neurodiverse condition, or long-term health condition. This is a group that is currently…
LGBTQ+ Colleague Network
Our LGBTQ+ network is one of our lived experience colleague networks. Its aim is to give a voice to our LGBTQ+ colleagues. This is a group that is currently under-represented at senior levels in the NHSBSA.
This network feeds into the wider…