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In response to the coronavirus (COVID-19) outbreak, we have taken, and continue to take, proactive steps to ensure we support members, employers and colleagues. As we implemented social distancing in the workplace and set up colleagues to…

The NHS Pensions Stakeholder Engagement team support employers with their administration responsibilities for the Scheme and can help with any queries you may have. We organise events, courses and training for Scheme employers including:…

We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct.   To do this, access Pensions Online…

We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits. While we prioritise making payments to our members, it may take us longer than usual to…

The Stakeholder Engagement Team will be taking responsibility for the year end 2017/18 process for all organisations without access to Pensions Online (POL). This will provide more support and guidance to employers throughout the process whilst…

In 2017/18 we focused on obtaining feedback from both members and employers to allow us to implement changes within our business or reaffirm that our current processes are fit for purpose. The 2017/18 Annual Employers Survey will be released in…

For terminal ill health cases, an AW341 application form is required along with the AW33E. The team have recently noticed an increase in terminal ill health estimates being requested where the commuted incapacity box has been ticked in error to…

NHS Pensions is proud to be a member of The Institute of Customer Service (ICS).This is the professional body for customer service, helping organisations improve their customer experience and business performance. It has a membership body of over…

All employing authorities are required to submit end of year information to NHS Pensions on an annual basis. Our Data Management Team will send the prepopulated spreadsheet to the main EA contact week commencing 16 March 2020. This will be…

The Estimate of Pensionable Income form for 2021/22 is now available on the practitioner webpage, located in our Member Hub. Every GP practice (GMS and PMS contractor) and APMS contractor (that qualifies as an APMS employing authority) must submit…