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Independent financial advisors (IFAs)
Independent financial advisers can only get member statements from the member they represent.
It's free of charge for members. It's a faster and more convenient way for them to get information about their NHS pension.
Don't get caught out by penalty charges
If you're claiming free prescriptions or dental treatment, do not assume you're automatically covered. Always check before you claim.Free prescriptionsYou're only entitled to claim if you meet the requirements: AgeYou’re entitled to free…
Money Purchase Additional Voluntary Contributions (MPAVC)
A MPAVC allows you to make more contributions to build a separate retirement fund.How a MPAVC worksThe additional contributions you make are invested. They are used to supplement your main scheme benefits at retirement or later.You may take up to 25…
Pensions Online (POL) downtime
POL will be unavailable on the following date in February due to scheduled system maintenance:Sunday 22 FebruaryIf we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.
Pensions Online (POL) downtime – August 2025
POL will be unavailable on the following dates due to scheduled system maintenance:
Sunday 24 August
If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.
Pensions Online (POL) downtime
POL will be unavailable on the following date in November due to scheduled system maintenance:Sunday 21 DecemberIf we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL…
Pensions Online (POL) downtime - November 2025
POL will be unavailable on the following date in November due to scheduled system maintenance:Sunday 23 NovemberIf we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL…
Pensions Online (POL) downtime - July 2025
POL will be unavailable on the following dates due to scheduled system maintenance:
Saturday 12 July
Sunday 20 July
If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL…
Compass guidance and tutorials
Guidance amendments - 'Performer' is now 'Clinician'Due to changes within Dentistry the term 'Performer' will now be replaced by the word 'Clinician'.We will update our guidance and other content in due course but aside from this processes will…
Help with health costs if you are getting certain benefits
Not all benefits entitle you to help with NHS costs.In Scotland, NHS prescriptions, NHS dental check-ups, and NHS sight tests are free. In Wales, NHS prescriptions are free and NHS dental check-ups are free if you're under 25 years old.Benefits…