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If you’re a member of the 1995 Section The 1995 section automatically provides members with a lump sum at retirement. This is normally 3 times their pension.   If you're a member of the 2008 Section If you moved to the 2008 section as part of the…

HM Revenue & Customs (HMRC) have asked pension schemes to remind members that: “it is really important that those who have exceeded the Annual Allowance for (the tax year) 2016 to 2017 to declare this on their Self Assessment tax return (the…

Since changes to Pensions Online (POL) were implemented in September, we have received a large number of AW8s that have been submitted with either incorrect payable dates or incorrect reasons for retirement. We have also received applications that…

The Employer Newsletter is automatically sent to the email address we hold on record for the main pensions contact at each organisation. Therefore it is important that contact details are kept up to date. The contact details we hold for your…

We have produced a presentation that you can use to provide information to members at pre-retirement courses. This has been developed with input from employer representatives on the Service Improvement and Development (SID) Board, and has received…

The Greenbury window for submission has been available since Monday the 7 of January 2019, to date we have received 2519 requests and have cleared 1935 of them.  The disclosure window is open until Thursday 28 February 2019 to enable us to provide…

First awards A total of 4708 applications have been processed so far in July of which 99.47% were paid on time. To recap, for the full month of June 4616 were processed of which 98.57% were paid on time.   Bereavements Bereavements recovery is…

It has been confirmed by The Department of Health & Social Care (DHSC) that the SD65 form is no longer required to be completed by Direction employers for any new starters from the 1 August 2019. It will be the Employer’s responsibility to…

NHS Pensions is proud to be a member of The Institute of Customer Service (ICS).This is the professional body for customer service, helping organisations improve their customer experience and business performance. It has a membership body of over…

The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…