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Introducing the ESR user manual
The ESR user guide has been replaced by the ESR User Manual, to support you with using the platform. The pensions section of the guide is available here: ESR User Manual.
The pensions section covers a range of areas, including:
Absence and…
Reminder: update member addresses
While reviewing members who need a Remedial Service Statement (RSS) or Remediable Pension Savings Statement (RPSS), we’ve identified a group of members who don’t have up-to-date address information. We’re attempting to contact members by email, so…
An update from the Data Management Team
The Data Management Team are currently receiving a high volume of emails. Due to this, it may take longer than usual to respond. The team are working through these requests as quickly as possible, and in the meantime, we ask you do not send any…
Using our knowledge base
Need help with your NHS Pension Scheme queries? Our knowledge base is here to help. Simply type in your question or some keywords relating to the NHS Pension Scheme and it will instantly provide helpful information and direct links to the relevant…
NHS Pension Scheme regulations changing for part-time NHS staff
Last month, we let you know that all NHS employers need to act now to make sure staff don’t miss out on pension benefits.
On 1 April 2025, the Department of Health and Social Care (DHSC) made a retrospective change to the NHS Pension Scheme…
Connecting to Pensions Online (POL)
After the Summer, you’ll need to use a new URL (web address) and domain name / IP address to access Pensions Online (POL). If you currently have POL added to your favourites or saved as a shortcut, these links will stop working and will need to be…
Pensions Online (POL) downtime - July 2025
POL will be unavailable on the following dates due to scheduled system maintenance:
Saturday 12 July
Sunday 20 July
If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL…
Calculating the Life Assurance Lump Sum (LALS) for re-employed pensioners who die in pensionable employment
When a member retires from the NHS Pension Scheme and then returns to pensionable employment, their death in membership Life Assurance Lump Sum (LALS) is worked out differently than if they had died in service before retiring.
Where a re-employed…
Calculating the Life Assurance Lump Sum (LALS) for members who die in pensionable employment following partial retirement
The life assurance lump sum (LALS) payable following members who die in pensionable employment, and have previously retired on partial retirement, is calculated differently.
We have added guidance and some examples of how LALS is calculated within…