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A new structure for the NHS Pensions Stakeholder Engagement Team
As part of our ongoing commitment to partnership working and fostering strong relationships, we’re introducing a new structure for the NHS Pensions Stakeholder Engagement Team from 1 April 2025. We’re committed to working in partnership with all NHS…
NHS Pensions to attend Acute and General Medicine Conference
The Stakeholder Engagement Team from NHS Pensions will be attending the 2019 Acute and General Medicine Conference at EXCEL London next week.
Experts from the service will be on hand to discuss your pension and answer any queries you may have.…
Customer satisfaction surveys
We are now undertaking our employer surveys on a monthly basis and the feedback that is provided helps us to assess and improve our existing processes. It also enables us to look for additional ways in which we can improve the service provided.…
Independent Provider (IP) End of Year Certificate 2024-25
You are now able to access the 2024-25 End of Year Certificate via our NHS Pensions Finance webpage.
As part of your Independent Provider (IP) status, you are legally required to complete End of Year Certificates for each employer code you have,…
New GP forms for 2022/23
New GP Locum Form A, Form B, and Solo forms are available via our Practitioner and non-GP provider webpage on the Member Hub.
The forms should be used to record work undertaken between 1 April and 30 September 2022.
Due to the change to member…
Pensions Online (POL) downtime
POL will be available throughout August and September between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance:
Sunday 21 August
Saturday 3 and Sunday 4 September
Sunday 25 September…
Pensions Online (POL) downtime for October and November
POL will be available throughout October and November between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance:
Sunday 23 October
Saturday 29 and Sunday 30 October
Sunday 20 November
If…
New call handler procedure
The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…
Message from Theresa Britton - Head of Service for NHS Pensions
Dear Colleagues,
I just wanted to take this seasonal opportunity to tell you about the progress we are making to improve NHS Pensions’ services.
This past year we have taken a huge step forward by successfully implementing a new internal work…
Publishing our documents on your website/intranet
It has come to our attention that some employers have published copies of our guides and forms on their websites. On investigation, these are out of date documents which could provide members with the incorrect information and these show up in…