We are now undertaking our employer surveys on a monthly basis and the feedback that is provided helps us to assess and improve our existing processes. It also enables us to look for additional ways in which we can improve the service provided.
Moving to monthly surveys allows us to look at trends in the results and enables us to understand the impact any changes we make have on employers. It is therefore important to us that employers take the time to provide feedback to us when they receive a survey.
Our response rate is currently around 13% and we would really encourage employers to take part in the survey to ensure they take advantage of the opportunity to provide feedback and comments. In September 2019 we received a positive net promoter score and we hope this is something we can continue to improve upon into future months.
The Stakeholder Engagement Team has been working with GP Practice Managers at regional events to understand how we can increase the completion rate and therefore overall results.
We will provide regular updates about the feedback we have received from employers and the actions taken as a result.