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Electronic Staff Record (ESR)
ESR is the essential workforce management solution for the NHS in England and Wales, supporting the delivery of national workforce policy and strategy.
We provide the programme as part of our NHS Workforce Services.
Customer satisfaction surveys
We are now undertaking our employer surveys on a monthly basis and the feedback that is provided helps us to assess and improve our existing processes. It also enables us to look for additional ways in which we can improve the service provided.…
Using our at scale, multi-channel and multi-award winning contact centre capability
Our contact centre gives coronavirus helpline support to callers ringing the 111 service.
We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.
Within 12 hours we:
trained 50 agents
developed…
National coronavirus (COVID-19) diagnostics challenge triage service
We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge.
As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…
Electronic Staff Record (ESR) coding
We worked with the Department for Health and Social Care and Public Health England to create a set of coronavirus (COVID-19) absence reporting codes in ESR.
ESR is the national payroll and HR platform for the NHS which we own and operate on behalf…
Social care recruitment
We’re providing advice and support to Care England to deliver a new platform for recruitment into social care COVID-19 roles to increase the number of people applying and working in the social care sector.
Independent Provider (IP) End of Year Certificate 2024-25
You are now able to access the 2024-25 End of Year Certificate via our NHS Pensions Finance webpage.
As part of your Independent Provider (IP) status, you are legally required to complete End of Year Certificates for each employer code you have,…
NHS Low Income Scheme privacy notice
The NHS Business Services Authority is responsible for this service.
Why we process your information
We will use the information you give in this form to:
work out your claim for help with NHS costs
help plan and make improvements to NHS…
NHS and Social Care Coronavirus Life Assurance Scheme 2020 claim form (PDF: 448KB) V5 (pdf 447.09kB)
New GP forms for 2022/23
New GP Locum Form A, Form B, and Solo forms are available via our Practitioner and non-GP provider webpage on the Member Hub.
The forms should be used to record work undertaken between 1 April and 30 September 2022.
Due to the change to member…