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Jump to:Pensions scamsPension scams can be hard to spot, and anyone can be targeted. According to the 2023 Crime Survey for England and Wales, 1 in 17 adults experienced fraud in a single year.What scammers may doScammers often seem friendly and…

Hints and tipsDifferences between the eOPS dashboardsThere are currently 3 versions of eOPS dashboards available. We’ve provided some guidance that will explain the differences between all 3, and make sure you are using the right version for the…

Similar to last year’s flu season, 2025/26 flu reimbursement claims are expected to be reviewed. This means you might get asked to submit information to support your reimbursement claims. Throughout the flu season you should keep records of the…

Requesting information from NHSBSA There are several ways to request information from us. The Freedom of Information Act (FOI) gives you the right to ask for information held by a public authority. Anyone can ask for this information, and we’ll…

If we have told you that you cannot apply online, you need to complete an application for help with health costs (HC1 form) and post it back to us.Evidence to support your applicationYou must include proof of your income with your HC1 application…

We provide active and deferred members with an Annual Benefit Statement (ABS). They’re also known as Total Reward Statements (TRS) and can be accessed via Electronic Staff Record (ESR).What you get from our statementsThe service…

Employer responsibilitiesScheme awareness responsibilitiesAs the employer, we ask that you tell your employees about the Scheme and distribute communications materials provided by us.You should make sure that all subcontractors and temporary…

The government has announced new forecasted deadlines for Remediable Service Statements​​​​​This announcement sets out deadlines for when NHS Pensions will send Remediable Service Statements (RSS) to members affected by the Public Service Pensions…

This accessibility statement applies to Catalyst. It is an online application which allows users to access prescribing data. This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use…

Change of circumstancesIt's important that you tell us about any changes to a student's circumstances, including interruptions to study, as soon as possible to avoid possible overpayments. Take a look at our guidance and toolkits for NHS…