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Sharing our performance – March 2018
The table below shows our recent monthly performance for pension award processing:
The graph above depicts the improvement we are making in our aim to pay the Pension…
Requests for information from employers for data queries
We are currently reviewing how we request information for member’s records with missing data or to amend incorrect data. The accuracy of this data is essential to ensure members can access up to date Total Reward Statements, Annual Allowance…
Annual allowance statements being issued within target
On-demand annual allowance statements are now being issued within the three-month target from receipt.
However, there are a number of cases that require further information or update before the statement can be issued.
If you made a request more…
Closure of Practice Payments email account
The email account nhsbsa.practicepayments@nhs.net currently used by GP practices will be closing with effect from Monday 2 December 2019.
Emails sent to nhsbsa.practicepayments@nhs.net after 2 December 2019 will not be forwarded and the account…
TRS Refresh update on statement availability issues for employers
There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples:
There is an issue that needs to be investigated. This could be because:
We have a query about the…
Make Contribution Payments update
Employers using MCP to submit their pension contribution information can now view their contribution history within the service. This will show you the details of what was submitted and who in your organisation made the submission.
Remember, if you…
Ill Health Applications – Missing Information
NHS Pensions is continuing to receive these applications forms:
The Consideration of Entitlement to Ill Health Retirement benefits (AW33E)
The Consideration of Entitlement for Early Payment of Deferred Benefits due to Ill Health (AW240) …
Update for employers on post retirement scheme pays elections
If a member has an annual allowance charge they can either pay the charge directly to HMRC or share the responsibility for the payment with the NHS Pension Scheme using the scheme pays facility.
This is known as a scheme pays election. The NHS…
Employer reminder annual leave payments and payment in lieu
We are still seeing enquiries from employers seeking clarification in relation to annual leave payments and payment in lieu of notice.
Firstly, to confirm there has been no change to NHS Pension Scheme regulations.
Payments for annual leave should…
New employer email account processes
Following the change of the Employers email account to nhsbsa.pensionsemployers@nhsbsa.nhs.uk on the 1 April 2021 the following information will need to be included in member specific queries to ensure that employer queries are responded to in full…