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General Data Protection Regulations (GDPR) update
Our member facing forms have now been updated with our new privacy statement (shown on the forms as ‘How we use your information’). The latest versions are now available on our website.
Some forms may also have had changes made to their…
Programme budget categories (PBC)
Access to PBC for:
registered users is through ePACT2
public users is through Catalyst
The Department of Health and Social Care (DHSC) has set up a national programme budget project to develop a primary source of information.
This can be…
Provider assurance privacy notice
We provide a range of services on behalf of the NHS.
Why we process your information
We support primary care contractors to meet their contractual obligations. We do this on behalf of NHS England and the Welsh Government.
We support dental…
Employer contribution rate arrangements to remain for 2020/21
Employer contribution rate arrangements to remain for 2020/21
The NHS Pension Scheme employer contribution rate increased on 1 April 2019 from 14.38% to 20.68%. The Department of Health and Social Care’s consultation response announcing the rise,…
Incorrect forms for membership enquiries
We are still receiving membership enquiries on incorrect forms. Please be reminded of the processes below as advised in the June 2019 newsletter.
The website membership enquiry process has been updated to include Retrospective and Part Time Access…
Stakeholder Engagement upcoming events
The stakeholder engagement team run a series of events throughout the year providing regular updates and delivering educational training. Please see our Pension Events Calendar for upcoming events.
If your organisation would like to request…
COVID-19 Calls to NHS Pensions Employer Helpline
As a result of the ongoing Covid-19 situation, we are currently receiving a high volume of calls to our NHS Pensions Employer Helpline.
Please do take a look at the dedicated resources and guidance for employers within our NHS Pensions employer hub…
Voluntary ‘Scheme Pays’ Deadline for 2018/19
The NHS Business Services Authority is sympathetic to the situation that NHS staff currently find themselves in during the Coronavirus (COVID-19) pandemic and are keen to support members of the NHS Pension Scheme (England and Wales) who are front…
NHS 111 self-isolation texts
We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service.
Messages are sent to people who have been asked to self…
Communicating with the social care workforce
A new Care Workforce App (social care) app has been developed to provide direct communications with the social care workforce.
The app has been built on the concept of the NHS Life app which we prototyped in 2019.
The new Care Workforce App (…