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If you’re a member of the NHS Pension Scheme, your updated Total Rewards Statement (TRS) or annual benefit statement (ABS) is available to view online now. If your organisation uses Electronic Staff record (ESR), you will be able to use this to…

The table below shows our recent monthly performance for pension award processing: The Officers sub award plan continues to remain on track with full recovery still expected at the end of August 2018.…

Every member of our staff has a responsibility to: provide good customer service try to resolve customer concerns as quickly, fairly and thoroughly as possible We use complaints as an opportunity to learn how we can improve our services to…

We are the centre of expertise for the NHS, delivering a comprehensive range of end-to-end HR Shared Services to NHS organisations. With our continuous drive to improve efficiency and delivery standards, we believe our solutions are the leanest and…

The NHS Business Services Authority (NHSBSA) has been internationally recognised for its database administration and its work on helping the NHS to improve patient care, winning two Oracle awards - the Excellence Award for Data Management Innovation…

Meeting held at 9:00am on 12 December 2024 at Stella House, Newcastle Upon Tyne.  Present:  Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director (via video conference…

The four UK-wide Infected Blood Support Schemes will close to new applications on 31 March 2025, as part of transitional arrangements with the Infected Blood Compensation Authority (IBCA). This applies to new applications only. The schemes will not…

If you're a provider or performer based in Wales, an Assessment of Clinical Oral Risks and Need (ACORN) is a risk assessment tool and includes components that should be recorded as part of a thorough oral health assessment. An ACORN should be …

We’ve set up a contact centre helpline to support schools get additional COVID-19 testing kits for staff who are symptomatic. This ensures that staff who test negative can return to work quickly, which helps the continuity of education for students…

We’re supporting Public Health England and the Department for Education by delivering an additional channel of support for COVID-19 leads at universities and higher education providers. Our trained advisors are undertaking risk assessments to…