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Enhanced data quality: Building foundations with our data profiling capability and operating model Effective data management is critical to achieving our ambitions of becoming a data driven organisation and a key part of data management is data…

In pursuit of becoming a data-driven organisation, we aim to fuel innovation by leveraging insights derived from our data. We are committed to continuously seeking creative solutions and improvements to better serve our customers, stakeholders, and…

NHS Business Services Authority (NHSBSA) has made it onto Stonewall’s Top 100 Employers list out of a record 445 participating organisations, the largest number to ever enter. The index is a powerful benchmarking tool used by employers to assess…

NHS Business Services Authority (NHSBSA) has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020. NHSBSA has placed 51st on this year’s list,…

This section provides Total Reward Statements (TRS) and Annual Benefit Statements (ABS) information about: promoting your local benefits the promotional tools that will be provided to you Add logos to TRS or ABS communications We…

In 2013, we were directed by the Department of Health and Social Care (DHSC) to act as the centre of expertise, delivering end-to-end HR shared services to NHS England and several other non-departmental public bodies. In the early days, we focused…

The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Primary dental service providers will need…

The Greenbury functionality within Pensions Online (POL) is now available.  Please provide the best estimated pay figure, as you can only make one submission. Requests for disclosure information should be received by NHS Pensions between 15 January…

We've started sending RSS (choice letters) to NHS Pension Scheme members who have claimed benefits from any part of the Scheme and are affected by the public service pensions remedy (McCloud).  These letters explain that members have a choice of…

This page was last updated on 19 June 2025. Payments Payments Current processing times Payment of your retirement benefits Within 30 calendar days from the date of your retirement, or from the date we received all…