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In pursuit of becoming a data-driven organisation, we aim to fuel innovation by leveraging insights derived from our data. We are committed to continuously seeking creative solutions and improvements to better serve our customers, stakeholders, and…

NHS Business Services Authority (NHSBSA) has made it onto Stonewall’s Top 100 Employers list out of a record 445 participating organisations, the largest number to ever enter. The index is a powerful benchmarking tool used by employers to assess…

NHS Business Services Authority (NHSBSA) has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020. NHSBSA has placed 51st on this year’s list,…

In 2013, we were directed by the Department of Health and Social Care (DHSC) to act as the centre of expertise, delivering end-to-end HR shared services to NHS England and several other non-departmental public bodies. In the early days, we focused…

The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Primary dental service providers will need…

The NHS Business Services Authority (NHSBSA) is responsible for this service. A number of alternative contact methods are available.  Why we process your information We may record the contact you make to our customer contact centre to: check…

Current policies and initiatives  We fully support the Government’s objectives to eradicate modern slavery and human trafficking. We are strongly committed to making sure our supply chains and business activities are free from ethical and labour…

Meeting held at 9:00am in Stella House, Newcastle Upon Tyne.  Present: Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director Mathew McKie, Non-Executive Director…

There are 2 NHS Pension schemes. There's the 1995 / 2008 Scheme and the 2015 Scheme. From 1 April 2022, all new and active members of the NHS Pension Scheme are members of the 2015 Scheme. Watch our video to understand about the NHS Pension Scheme…

Public insight portal Prescription, organisation and demographic data are available to the public through 'Catalyst' our new online application. To gain access to 'Catalyst', you will be required to input an ID and password: ID - NHSBSAGuest…