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Contact us if you need help
If you have any problems or questions, contact us by:
Email: accountsreceivable@nhsbsa.nhs.uk.
Telephone: 0191 244 6957
(Monday to…
Requesting medical records
The England Infected Blood Support Scheme (EIBSS) supports people historically infected with hepatitis C and HIV from NHS blood or blood products. This guidance will help you request your medical records, someone else’s medical records (with consent…
Annual allowance: member pay and membership information for 2023/24 is required by 6 July 2024
You must provide pay (and membership) information for members by 6 July following the end of the tax year to enable pensions savings statements to be provided to members.
A pensions savings statement is important as it tells members whether they…
Governance, assurance and oversight
During 2022/23 our Executive Director of People and Corporate Services was the Senior Responsible Officer (SRO) for Safety, Health and Environment (SHE) as delegated by our Chief Executive. He ensured that the organisational arrangements and…
Pay and contributions
The updated pensionable pay ranges for each contribution tier from 1 April 2025 have been presented to Parliament on 10 July 2025.
This webpage has been updated with the proposed new ranges.
Information about calculating member pay, protection…
New and continuing medical/dental students
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GP members of the 2015 Scheme - 2016/17 contribution rate
If during 2016/17 you elected to work in a GP practice on a long term (more than six months) self-employed basis and recorded your work, in NHS pension terms, as a type 2 medical Practitioner, rather than as a freelance GP locum, you may ask NHS…
Using our at scale, multi-channel and multi-award winning contact centre capability
Our contact centre gives coronavirus helpline support to callers ringing the 111 service.
We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.
Within 12 hours we:
trained 50 agents
developed…
Reminder for employers when sending forms
When sending application forms to the NHSBSA, including the AW33E Consideration of entitlement to ill health retirement benefits form, you should ensure that forms are scanned in the correct order from page 1 to the end of the document before…
NHS Discharge Medicines Service
The NHS Discharge Medicines Service (NHS DMS) is a new essential service for community pharmacy contractors. As an essential service, it must be provided by all community pharmacy contractors.
The service has been established to:
ensure…