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Complaints
Every member of our staff has a responsibility to:
provide good customer service
try to resolve customer concerns as quickly, fairly and thoroughly as possible
We use complaints as an opportunity to learn how we can improve our services to…
Coronavirus Life Assurance Scheme privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for the administration of the Coronavirus Life Assurance Scheme on behalf of the Department of Health and Social Care (DHSC) and the Welsh Assembly.
The Life Assurance Scheme allows…
NHSBSA launches new Open Data Portal
NHS Business Services Authority (NHSBSA) will launch its Open Data Portal (ODP) by the end of March 2020 which will give everyone, from NHS commissioners to the public, easy access to data.
The NHSBSA Open Data Portal is being developed using ‘CKAN…
NHS leader signs pledge for mental health
The leader of a national NHS organisation is marking a big step towards supporting mental health in the workplace.
Alistair McDonald, the chief executive of the NHS Business Services Authority (NHSBSA), has signed the Time to Change pledge today (…
The Pacific programme
Between August 2013 and March 2019, we led a national savings programme known as Pacific. This was in collaboration with the Department of Health and Social Care (DHSC), NHS England and other organisations.
The Pacific programme used insight from…
Provider assurance privacy notice
We provide a range of services on behalf of the NHS.
Why we process your information
We support primary care contractors to meet their contractual obligations. We do this on behalf of NHS England and the Welsh Government.
We support dental…
NHS Injury Benefits Scheme privacy notice
The NHS Business Services Authority administers the NHS Injury Benefit Scheme in England and Wales on behalf of the Secretary of State for Health and Social Care in accordance with the regulations which govern the scheme.
Why we process your…
NHSBSA appoints Agilisys as cloud and digital transformation partner
NHS Business Services Authority (NHSBSA) partners with Agilisys to harness technology that will be a catalyst for better health.
Working in partnership with the NHSBSA, Agilisys - the leading cloud and digital transformation specialist to the…
Loss and Fraud Prevention
At the NHSBSA, we have a duty to tackle fraud, bribery, corruption and loss to the NHS across all of our services.
Supported by our dedicated Loss and Fraud Prevention (LFP) team, we are committed to protecting public funds and to remove…
NHS chief makes UK top Digital Leaders list
A North East NHS chief beat strong competition to gain a place at this year’s Digital Leaders 100 awards.
Darren Curry, Chief Digital Officer from the NHS Business Services Authority (NHSBSA), has made it onto the shortlist for the most hotly…