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Dear Colleagues, I just wanted to take this seasonal opportunity to tell you about the progress we are making to improve NHS Pensions’ services. This past year we have taken a huge step forward by successfully implementing a new internal work…

The accurate and timely updating of NHS Pension records reduces data cleanse effort and ensures up to date information is reflected in Total Reward Statements, Annual Benefit Statements and Annual Allowance Statements. Taking action now to clear…

The NHS Pensions member events aim to help members understand everything you need to know about your NHS pension and how to navigate through the Scheme. We have a number of events planned throughout the year to help you: understand what the NHS…

Urgent action is needed to cleanse data in readiness for the 2022/23 year end updates. There are currently 250,000 errors allocated to employers in Pensions Online (POL) error handling. Over 93,000 are year-end updates for 2022 or earlier years.…

The Department of Health and Social Care (DHSC) is consulting on changes to the NHS Pension Scheme Regulations 2015 concerning uplifts to member contributions in 2023 to 2024, in line with the Agenda for Change pay deal. When DHSC introduced…

In our March employer update, we gave further information about the second phase of changes to member contributions. These changes must be implemented from 1 April 24. We now know what contribution rate should be applied where employers can not…

We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits. While we prioritise making payments to our members, it may take us longer than usual to…

As discussed at the National Pension Group meeting in April, we have made the decision to increase the frequency of surveying both members and employers from annually to quarterly. The surveys will focus on specific pension events during a member’s…

From 1 September 2017 the Data Management option on the employer helpline will be removed. Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 8 January 2018. This means that all requests for disclosure information must be received by NHS Pensions between 8 January 2018 and Friday 9…