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POL will not be available on Sunday 22 September due to scheduled system maintenance. If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.

In order to allow a third party access to a member’s pension information, we require a letter of authority from the member. We ask that letters of authority only hold details for one individual at a time. Each member should have a separate letter of…

Our member facing forms have now been updated with our new privacy statement (shown on the forms as ‘How we use your information’). The latest versions are now available on our website. Some forms may also have had changes made to their…

We have created a series of member ‘journeys’ for you to use with members. They have been designed to act as a quick guide for different pensions events which you can print out to give to members or send them a link to the journey they need. They…

An email went out to all employers on 5 March 2019 highlighting the proposed changes which were outlined in a consultation document released by the Department of Health and Social Care (DHSC). We have highlighted below the main changes that will be…

Make Contribution Payments (POL Organisations)                                 Onboarding of existing employers to our new contribution payment platform, Make Contribution Payments (MCP), is progressing well and around 3,000 have now subscribed to…

The Stakeholder Engagement Team, working with the Digital Project Team, have been continuing the rollout of our new financial information collection service, MCP. Over 30% of employers are now on-boarded to the service.  If you have been sent an on-…

The stakeholder engagement team run a series of events throughout the year providing regular updates and delivering educational training. Please see our Pension Events Calendar for upcoming events. If your organisation would like to request…

Should you have any employees who have applied to retire but would now like to defer their retirement, please email details to nhsbsa.stakeholderengagement@nhs.net. Please include ‘Deferred Retirement’ in the subject heading of the email. Our team…

The NHS Business Services Authority is sympathetic to the situation that NHS staff currently find themselves in during the Coronavirus (COVID-19) pandemic and are keen to support members of the NHS Pension Scheme (England and Wales) who are front…