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Information and guides to help you use the Electronic Staff Record. ESR best working practice guide (PDF: 122KB) For information on how to ESR works for NHS Pensions and feeds data to and from POL via the interface, refer to the Pensions section…

Published 9 June 2022. Summary Prescription Cost Analysis (PCA) provides details of the costs and volumes of all prescriptions dispensed in the community in England. We consulted on the content and methodology used in this publication during…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…

NHS Jobs roadmap The NHS Jobs roadmap conveys how the service is being developed on a quarterly basis. The roadmap to your NHS Jobs service (PDF: 445KB) Data Protection Impact Assessment (DPIA) A guide to assist organisations who need to…

To achieve our environment goals, we prioritise these core areas.  For each area, we have a series of targets to achieve by 2025 and how we will know these have been met.  Our people…

We provide support to our customers by email. If you'd prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when you make your enquiry. Our support team is available Monday to Friday, from 8am to 4pm. We…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information When you complete a course of NHS dental treatment, your dentist submits some of your treatment details to us. You agreed to this when…

This webpage explains the VDPS claim process for claims received on or after 17 March 2025 Each claim is assessed on a case-by-basis by a medical assessor. The way your claim will be assessed depends on the information you tell us on your claim…

Financial forecasting helps commissioners and providers with financial planning. The forecast out-turn is a forecast of the spend for each practice for the current financial year, calculated using the expected profile of expenditure for England…

Meeting held at 9:00am on 9 May 2024 in Stella House, Newcastle Upon Tyne.  Present:  Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director Randeep Sidhu, Non-…