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The Awards recovery plan is now complete and we would like to thank everyone for their patience and understanding during the time taken to recover.  The overall work on hand for pension applications continues to reduce with the current outstanding…

Following the success of the 2017/18 non POL update process, we've made a few improvements and are now well underway in rolling out the process for 2018 to 2019 to non POL employers. This has involved; face-to-face training for 125 pension…

Data Management are receiving a high number of e-mails regarding cases where an estimate or membership statement cannot be produced through Memberzone as the member’s record requires data cleanse or a calculation is not possible due to system…

Allocation is a retirement flexibility that is available to all members of the NHS Pension Scheme. Following a review of the enquiries we receive about allocation, it was evident that we needed to make the application process and available guidance…

The NHS Pensions Finance team is now using a paperless system for processing claims for re-imbursement of initial widow/widowers pensions (IWP). Therefore, we now require the form to be sent in a PDF format for audit purposes with a view to…

Our non POL update process is now well underway and we wanted to provide employers with an update on our activities so far. • We have currently received 14.69% of the spreadsheets we are expecting from employers. • The Stakeholder Engagement Team…

Following the article published in July, we have received a number of queries from employers and we felt that further clarification was necessary. Checking the payable date Opted out less than 5 years ago Member has opted out less…

We have noticed an increase in the number of requests from employers received on behalf of the members, to change the decision in relation to their lump sum choice when completing the retirement application form AW8. We are therefore asking…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 8 January 2018. This means that all requests for disclosure information must be received by NHS Pensions between 8 January 2018 and Friday 9…

We are continuing to experience delays in the payment of first awards. We have a recovery plan in place now that includes a number of assumptions and gives us incremental improvements.  We are still working to firm up a forecasted recovery date…