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Pensions on Line (POL) Memberzone - data cleanse and exclusions

Data Management are receiving a high number of e-mails regarding cases where an estimate or membership statement cannot be produced through Memberzone as the member’s record requires data cleanse or a calculation is not possible due to system exclusion.

Where a member record requires data cleanse action, Memberzone automatically generates a work request for the Data Management team, therefore it is not necessary for employers to email requesting clearance of the issue.  Details are shown in POL notifications either when a case has been referred for data cleanse or manual calculation and also when the case has been cleansed, allowing a statement or estimate to be produced through Memberzone.

If the case is returned to data cleanse after this notification, employers can e-mail Data Management for checking however the case may be too complex for Pensions Online. 

Exclusion cases cannot be cleared by the Data Management team so an email request to do so isn’t required. These types of cases automatically generate an estimate work task for NHS Pensions and will be produced within our usual estimates time frame.

Please check if the member has an Annual Benefit Statement (ABS) available through the ABS Status list in POL. If the member has an ABS available, an additional estimate or the information may be subject to a charge.