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Pensions Online (POL) downtime - December 2024
POL will not be available on the following dates due to scheduled system maintenance:
Sunday 22 December
If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.
ESR email address exercise
In December, ESR provided NHS Pensions with a data cut that gave access to employees’ work email addresses. The intention is to hold these email addresses on the member records so that we can contact members about their pension and associated…
Pensions Online – submitting employer comments
The Data Management Team are receiving an unprecedented volume of employer comments and are currently unable to achieve a five day turnaround on this work.
While we appreciate your assistance in cleansing data, we receive an average of 400 comments…
GMS/PMS/APMS Contractors liabilities regarding the commissioning of GP Locums
When a GMS/PMS/APMS contractor commissions the services of a freelance GP locum there is an agreement between the two contractors on how much the rate of pay is for this service; here at NHS Pensions we cannot dictate what this rate should be.…
Contacting us by email
In order to prevent double handling and potential delays, please only direct each query into the one relevant account.
Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for:
Email…
Year end update events for non Pensions Online (POL) employers
Over the last few months, the Stakeholder Engagement Team has been providing information to non Pensions Online (POL) organisations about changes being made in 2018 with the annual update process. To support employers through these changes the team…
TRS Go Live
Annual refresh
Following the TRS Pensions data cut on the 22 June, the pension calculations have now been completed and passed across to our ESR colleagues to create the new statements.
In accordance with the…
Verify update
The Government Gateway route to access your Total Reward Statement (TRS) will be decommissioned on the 12 December 2018 and replaced by the Government-wide Verify service. This is a trusted, safe and secure way to prove who you are online.
GOV.UK…
Pensions anti-scamming campaign
Scammers are targeting pension pots of all sizes – help to make sure your savers know how to spot the signs.
Their impact can be devastating. Last year, victims of pension scams lost on average £91,000 each.
The FCA and TPR are urging trustees…
Annual Check – Scheme Access
From 1 April 2019 the Scheme Access Team has introduced an annual check, at the request of the Department of Health and Social Care. The check is to ensure that the access granted to all non-automatic Employing Authorities is still relevant, and is…