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Remediable Service Statements
We've started sending RSS (choice letters) to NHS Pension Scheme members who have claimed benefits from any part of the Scheme and are affected by the public service pensions remedy (McCloud).
These letters explain that members have a choice of…
Update on Total Reward Statement cut-off date
The cut-off date for TRS has been brought forward to 6 June. We understand that this is earlier than usual and apologise for any inconvenience this may cause.
The change in date is necessary for the dual calculations needed for McCloud affected…
Connecting to Pensions Online (POL)
Since the last update in March, we’ve been working hard to set up and test the new IP address to be able to share with you.
We’re finalising guidance and creating a new web page to help you with testing validation. We expect to be able to provide…
Reminder: using the notice board on Pensions Online (POL)
We’ve seen an increase in employers advising they haven’t received joiner rejection letters from NHS Pensions.
As a reminder, joiner rejection letters are accessible via the notice board on POL. Please view your notice board first, before getting…
Pensions Online (POL) downtime – June 2025
POL will be unavailable on the following dates due to scheduled system maintenance:
Sunday 22 June
If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.
Contribution rates for members in reduced pay scenarios
In October 2022, the member contribution structure changed from being based on notional whole time pay to actual pay.
A detailed payroll provider document was released at the time explaining the changes, providing examples of how different…
Update: changes to late payment charges for Pension Contributions, Capitalisation, Compensation and Final Pay Control (FPC) invoices
From 22 April 2025, Pensions Finance manage late payment charges for:
Pension Contributions
Capitalisation
Compensation
Final Pay Control (FPC)
You should use the following updated bank details for any…
The NHS Pensions Podcast – Applying for your pension
The fourth episode of our NHS Pensions podcast is now available. The fourth instalment delves into how a member is able to apply for their pension and what the process involves.
The podcast series is designed to be another resource for members…
Introducing the ESR user manual
The ESR user guide has been replaced by the ESR User Manual, to support you with using the platform. The pensions section of the guide is available here: ESR User Manual.
The pensions section covers a range of areas, including:
Absence and…
Reminder: update member addresses
While reviewing members who need a Remedial Service Statement (RSS) or Remediable Pension Savings Statement (RPSS), we’ve identified a group of members who don’t have up-to-date address information. We’re attempting to contact members by email, so…