It’s quick and easy for you to pay or challenge your Penalty Charge Notice online. All you need to do is answer a few simple questions. It should take less than 5 minutes.
To pay your Penalty Charge Notice, you'll need a debit or credit card.
If your reference number begins 'BECS/DR'
You need to make your payment to NHS Dental Services instead. If you want to challenge your Penalty Charge Notice, you can contact us by:
Telephone: 0300 330 1368
Who can challenge?
You can only make a challenge if you:
- were entitled to claim free NHS prescriptions or free or reduced cost NHS dental treatment, or you had a valid prescription prepayment certificate at the time
- think you have an exceptional reason not to pay, and can show that you did not act wrongfully or with any lack of care
We won’t usually accept a challenge if your exemption certificate had expired, or you feel that you were misadvised by your doctor or pharmacy staff.