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Pay or challenge a Penalty Charge Notice

It’s quick and easy for you to pay or challenge your Penalty Charge Notice online. All you need to do is answer a few simple questions. It should take less than 5 minutes.

To pay your Penalty Charge Notice, you'll need a debit or credit card.

Pay or challenge now

If your reference number begins 'BECS/DR', you need to make your payment to NHS Dental Services instead. If you want to challenge your Penalty Charge Notice, call us on 0300 330 1368 or email

Who can challenge?

You can only make a challenge if:

  • you were entitled to claim free NHS prescriptions or free or reduced cost NHS dental treatment, or you had a valid prescription prepayment certificate at the time
  • you think you have an exceptional reason not to pay, and can show that you did not act wrongfully or with any lack of care