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Case study - Paper health record digitisation project

Client: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)


CNTW provides secondary mental health care from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. They provide support to people in their own homes, as well as from community and hospital-based premises.

CNTW’s records team are working on a paper health record digitisation project. The project covers paper format health records that were stored in 2 patient record libraries within the trust.


The aim of the project was to scan the paper records in the 2 record libraries to allow them to be available electronically. This means that clinical services can access the right record at the right time to enable safe qualitative care and treatment of service users.

The solution

We digitised the paper records so they could be made available through CNTW’s electronic record system. This gave CNTW’s clinical workforce access to historic information to inform robust clinical decision making.

In addition to improving patient safety and care, digitisation also improved the efficiency of the service and supports CNTW’s environmental objectives.

The result

CNTW gave us some really positive feedback about their experience of working with NHSBSA Scanning Services.

  • "NHSBSA provided a supportive and professional service throughout our project with excellent communication between their teams and ours."

  • "NHSBSA understood the importance of our work and were able to accommodate the trust’s needs within tight time constraints whilst still delivering a high-quality service and end product - this was extremely appreciated by the records department and clinical teams within the trust."

  • "NHSBSA have provided an excellent service where no problem was too great to overcome - the quality of the scanned images were to our set specification with images being delivered promptly."

  • "We highly recommend NHSBSA for future projects."