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A reminder for employers when using the polia3 email account, which is nhsbsa.polia3@nhs.net. Please make sure you only use this email account for either: additional information we have requested from you any supplementary forms associated with…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

Some employing authorities (EA) have reported receiving a ‘500 – internal server error’ when submitting a SD55/AW8 through Pension Online. This has been investigated and access to POL is not being started from the initial homepage, but through a…

It is no longer necessary for you or members to complete the equality monitoring questionnaire. The standalone form has been removed from the website but it will still be available within the ‘consideration of entitlement to ill health retirement…

Our member facing forms have now been updated with our new privacy statement (shown on the forms as ‘How we use your information’). The latest versions are now available on our website. Some forms may also have had changes made to their…

As per the last pensions update explaining the removal of the paper AW171, we wanted to confirm the process for non-POL employers requesting changes to information. Instead of sending in the AW171, all non-POL employers will now need to submit the…

We have noticed an increase in the number of requests from employers received on behalf of the members, to change the decision in relation to their lump sum choice when completing the retirement application form AW8. We are therefore asking…

We have seen an increase in the number of retirement applications (AW8) that have been inputted into POL or submitted incorrectly. We receive many AW8 forms that have been submitted with either incorrect payable dates or incorrect reasons for…

There has been an increase in queries from employers relating to pensionable pay for 1995 Section members. We want to provide a better understanding for you of how our processes work for awards and sub awards and help alleviate some your concerns.…

We would like to thank you for your continued support whilst the revised automated AW171 retirement benefits process has been bedding in. During the implementation we have worked with you to alleviate some of your initial concerns. We created a set…