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Dental telephone triage reporting
During the coronavirus (COVID-19) outbreak, dental practices in England are triaging patients and where necessary, referring them to a local Urgent Dental Care hub.
All data collected during the triage calls must be captured, stored and available…
Digital maternity exemption certificates
We're encouraging midwives, practice nurses and health visitors to sign up to the digital service to help reduce the waiting time for paper applications to be processed during the pandemic.
Pregnant and new…
Advice service for universities and higher education provider COVID-19 leads
We’re supporting Public Health England and the Department for Education by delivering an additional channel of support for COVID-19 leads at universities and higher education providers.
Our trained advisors are undertaking risk assessments to…
Informing at risk patients
Working with a range of NHS organisations, we've helped to identify people who are at particular risk from coronavirus and need extra shielding arrangements.
Clinicians from NHS England and Innovation, NHS Digital and Public Health England defined…
Using our at scale, multi-channel and multi-award winning contact centre capability
Our contact centre gives coronavirus helpline support to callers ringing the 111 service.
We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.
Within 12 hours we:
trained 50 agents
developed…
National coronavirus (COVID-19) diagnostics challenge triage service
We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge.
As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…
Electronic Staff Record (ESR) coding
We worked with the Department for Health and Social Care and Public Health England to create a set of coronavirus (COVID-19) absence reporting codes in ESR.
ESR is the national payroll and HR platform for the NHS which we own and operate on behalf…
Social care recruitment
We’re providing advice and support to Care England to deliver a new platform for recruitment into social care COVID-19 roles to increase the number of people applying and working in the social care sector.
Funding for community pharmacies
We’ve worked with NHS England and the Department of Health and Social Care to make payments of £300million to 10,000 community pharmacies.
The payments are to support the unprecedented demand on their services and to reflect their outstanding…
Pharmacy, Opthalmic and General Practice Provider Assurance support
We’re supporting initiatives from DHSC, NHSE/I along with Academic Health Science Networks (AHSNs) and other specialist providers.
We’ve been involved in over 15 specific activities across Pharmacy, Ophthalmic and General Practice.