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PHE and Department for Education COVID-19 Testing kit support helpline
We’ve set up a contact centre helpline to support schools get additional COVID-19 testing kits for staff who are symptomatic.
This ensures that staff who test negative can return to work quickly, which helps the continuity of education for students…
Enhanced connectivity for NHS clinicians working remotely
We worked with NHSX and mobile and broadband service providers to ensure all NHS frontline staff had high-quality connections even when working from home.
NHS frontline staff needed to be able to undertake clinical activities remotely without…
NHS Jobs partnering with LinkedIn, Azunda and Reed
We’re working with LinkedIn, Azunda and Reed to prioritise COVID-19 related roles advertised through our NHS Jobs platform and help encourage more staff to the NHS frontline.
Both sites have provided their services free of charge and are…
Helping to staff our frontline
Our NHS Jobs COVID-19 indicator tool on the NHS Jobs platform helps users to find roles related to COVID-19.
Since it's launch, we've had 9,641 vacancies advertised with over 9.5 million advert views and…
Informing at risk patients
Working with a range of NHS organisations, we've helped to identify people who are at particular risk from coronavirus and need extra shielding arrangements.
Clinicians from NHS England and Innovation, NHS Digital and Public Health England defined…
Coronavirus status checker
We researched, designed and implemented the coronavirus status checker.
The checker is a survey that asks the public about their experience of coronavirus. This helps the NHS to understand the virus better.
The Coronavirus status checker has now…
Supporting NHS returning to work during the coronavirus (COVID-19) outbreak
We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak.
The team was set up at very short notice within our HR Shared Services in response to a request…
Electronic Staff Record (ESR) coding
We worked with the Department for Health and Social Care and Public Health England to create a set of coronavirus (COVID-19) absence reporting codes in ESR.
ESR is the national payroll and HR platform for the NHS which we own and operate on behalf…
Support for the launch of the NHS COVID-19 contact tracing app
The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app.
Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…
NHS 111 self-isolation texts
We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service.
Messages are sent to people who have been asked to self…