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If you cannot apply online for the NHS Low Income Scheme
If we have told you that you cannot apply online, you need to complete an application for help with health costs (HC1 form) and post it back to us.Evidence to support your applicationYou must include proof of your income with your HC1 application…
Getting an estimate of your pension
We provide active and deferred members with an Annual Benefit Statement (ABS). They’re also known as Total Reward Statements (TRS) and can be accessed via Electronic Staff Record (ESR).What you get from our statementsThe service…
The NHS Cost Claim Back Scheme
The NHS Cost Claim Back Scheme is for members affected by the Public Service Pensions RemedyMembers affected by the Public Service Pensions Remedy (PSPR), sometimes called the McCloud remedy, will have a choice of 1995/2008 Scheme or 2015 Scheme…
Accessibility statement for Catalyst
This accessibility statement applies to Catalyst. It is an online application which allows users to access prescribing data.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use…
Useful information for pensioners
P60s and Advice of PaymentsP60s and Advice of Payments (AOPs) will typically arrive by the end of May. These will be sent in batches with the 2026 Pensioner Newsletter.Only contact us if you have not received your pack by 1 June 2026.Jump to:…
Freedom of Information
Requesting information from NHSBSAThere are several ways to request information from us.The Freedom of Information Act (FOI) gives you the right to ask for information held by a public authority. Anyone can ask for this information, and we’ll…
How to avoid refer backs
We have noticed a rise in items being referred back to contractors for the reason ‘The order/endorsement is incomplete. The presentation must be present.’ The reason code for this is RB2B and is most common with handwritten prescriptions.
If you…
Requesting our dental data
If you require access to a specific set of dental data this can be requested in different ways. This page details the options available and provides more information on the process involved in each.Academic Research requests (patient…
Permanent Injury Benefit (PIB)
The Permanent Injury Benefit (PIB) under the NHS Injury Benefits Scheme is no longer available to people who sustain an injury or contract a disease due to NHS employment on or after 31 March 2013. We'll process injury benefit applications…
Accessibility statement for ePACT2 landing page
This accessibility statement applies to the ePACT2 landing page.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to…