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Darren Curry, Chief Digital Officer, has been featured in this month’s Business Chief Europe. Darren talks about how we have transformed our IT infrastructure in order to deliver exceptional health services to our customers. Providing a range of…

As we continue to build and develop our DDaT directorate, three key areas have been identified that we need to focus on to prepare us for any opportunities and challenges in the future, these are our priorities. Our priorities are not stand alone…

Customer Charter We administer the NHS Bursary and Social Work Bursary on behalf of the Department of Health and Social Care and Health Education England. Our Customer Charter explains: that we need to work together with students and…

In 2013, we were directed by the Department of Health and Social Care (DHSC) to act as the centre of expertise, delivering end-to-end HR shared services to NHS England and several other non-departmental public bodies. In the early days, we…

We want our customers and service users to help us review and develop our services. To do this, we carry out research so we better understand the needs of our customers and improve their experiences.There are lots of different ways that you could…

We are the centre of expertise for the NHS, delivering a comprehensive range of end-to-end HR Shared Services to NHS organisations. With our continuous drive to improve efficiency and delivery standards, we believe our solutions are the leanest and…

Every member of our staff has a responsibility to:provide good customer servicetry to resolve customer concerns as quickly, fairly and thoroughly as possibleWe use complaints as an opportunity to learn how we can improve our services to customers.…

Jump to: Introduction from our Executive Director of People and Corporate Services This report celebrates what we have achieved during 2021-22. It was another challenging year, but thankfully we did see the end of the UK’s legislative…