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Reimbursement of Covid-19 costs incurred by pharmacy contractors – appeals process
In summer 2021 pharmacy contractors could claim for specific categories of Covid-19 related costs incurred between 1 March 2020 and 31 March 2021 in the delivery of NHS pharmaceutical services. Further information has been added to the Drug Tariff…
Using our at scale, multi-channel and multi-award winning contact centre capability
Our contact centre gives coronavirus helpline support to callers ringing the 111 service.
We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.
Within 12 hours we:
trained…
24-hour breaks following retire and return claims
Following January’s article on payable dates, NHS Pensions would like to remind employers of setting the correct employment start date when a member retires and returns.For example, if a member’s last day of service (LDOS) is 04/12/2025, their…
How we process prescriptions
We use high speed scanners and intelligent character recognition software to read the information we need to pay you, including:quantitystrengthpresentationpatient exemption informationWe reimburse and remunerate contractors in line with the rules…
Friends and family test - England only
The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.Primary dental service providers will…
Statement of Financial Entitlement (SFE)
Before applying for parental leave or long-term sickness leave you must check that earnings are correct on CompassPayments are based on these figures and recalculations will only be made in exceptional circumstances.You can apply for SFE payments…
Student Services statement of data protection roles and responsibilities
Purpose
This statement sets out the roles and responsibilities of the NHS Business Services Authority (NHSBSA) under Data Protection Legislation as it relates to the NHS Student Services.
The NHSBSA will not enter into individual agreements for…
Help with Health Costs – England 2025/26
This is an upcoming publication to be released on 25 June 2026. Visit our statistical publication calendar for the release date of our other publications.The NHSBSA administer a range of services to help people with health costs, including help with…
MP praises new NHSBSA partnership that’s bridging the gap between education and work
Catherine McKinnell, MP and chair of the All-Party Parliamentary Group on Apprenticeships, has raised the crucial issue of school leavers being able to easily engage with valuable work experience placements.
More than 40 top level businesses and…
Virtual Meetings Recording privacy notice
As part of our day-to-day activity, and as part of the hybrid working model, the NHSBSA provides, and is responsible for, virtual meeting applications such as Microsoft Teams. At times is it is necessary for meeting hosts to record meetings. This…