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As mentioned in the February newsletter, the IP address for Pensions Online (POL) will be changing this summer. We’re finalising the technical details and support we’ll be able to provide as you work with your IT department or IT supplier to…

After the Summer, you’ll need to use a new URL (web address) and domain name / IP address to access Pensions Online (POL). If you currently have POL added to your favourites or saved as a shortcut, these links will stop working and will need to be…

The IP address for Pensions Online (POL) will be changing this summer.  We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…

Since the last update in March, we’ve been working hard to set up and test the new IP address to be able to share with you.  We’re finalising guidance and creating a new web page to help you with testing validation. We expect to be able to…

While reviewing members who need a Remedial Service Statement (RSS) or Remediable Pension Savings Statement (RPSS), we’ve identified a group of members who don’t have up-to-date address information. We’re attempting to contact members by email, so…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: [email protected]…

All NHS employers need to act now to make sure staff don’t miss out on pension contributions. On 1 April 2025, the Department of Health and Social Care (DHSC) made a retrospective change to the NHS Pension Scheme Regulations 2015. The changes make…

Last month, we let you know that all NHS employers need to act now to make sure staff don’t miss out on pension benefits.  On 1 April 2025, the Department of Health and Social Care (DHSC) made a retrospective change to the NHS Pension Scheme…

In October 2022, the member contribution structure changed from being based on notional whole time pay to actual pay.  A detailed payroll provider document was released at the time explaining the changes, providing examples of how…

The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and…