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The Stakeholder Engagement Team will be hosting a training event via Microsoft Teams for all trusts and employers with ESR. The date of this event has changed to Thursday 22 September 2022. Further information on the content and how to register for…

The Stakeholder Engagement Team will be hosting a training event via Microsoft Teams for all trusts and employers with ESR. The date of this event has changed to Thursday 22 September 2022. Further information on the content and how to register for…

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

Previously it has been a requirement that all NHS organisations provide a statement of estimated total contributions for the next financial year. However, there has been a change to the Scheme Regulations where this requirement is permissive and on…

Following the change of the Employers email account to nhsbsa.pensionsemployers@nhsbsa.nhs.uk on the 1 April 2021 the following information will need to be included in member specific queries to ensure that employer queries are responded to in full…

We would like to thank you for your continued support whilst the revised automated AW171 retirement benefits process has been bedding in. During the implementation we have worked with you to alleviate some of your initial concerns. We created a set…

Following new HMRC guidance for public service scheme members with enhanced or fixed protection which was issued on 28 February 2022, we have made some amends to our lifetime allowance webpage.  The guidance relates to members who will be affected…

As you may be aware the charges for providing member estimates has recently changed. The members estimate request form has been updated and is available on our website. If a member has an up-to-date Total Reward Statement (TRS) / Annual Benefit…

Following a review by the scheme actuary the cost of purchasing additional pension and/or ERRBO is changing and member’s will find that their monthly instalment amount has changed. This will result in an increase or decrease in monthly instalments…

You may have noticed that the content on the website looks a little bit different. This is because we have reviewed the web pages to make them easy to read and scannable. This will help you and members pick out key words and find the information you…