Following the change of the Employers email account to nhsbsa.pensionsemployers@nhsbsa.nhs.uk on the 1 April 2021 the following information will need to be included in member specific queries to ensure that employer queries are responded to in full.
- EA Code of your organisation
- The member's SD number / NI Number
- The member's full name.
If you're an IFA or union contacting the employers account, you need to ensure that the head office postcode is included in the email and on the LOA.