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Contact NHS Dental Services
You can contact us Monday to Friday, 8am to 6pm:
Online: using our online form
Telephone: 0300 330 1348
Email address: nhsbsa.dentalservices@nhsbsa.nhs.uk
If you choose to contact us by email, include your:
reference number, if you have one…
Changes to FP17s for dental teams in England
From 1 April 2022, stricter validation rules will come into effect for FP17s.
As part of these rules, the Clinical Data Set (CDS) items reported need to match the treatment band claimed. Details of which treatment band is allocated to each CDS…
DCR programme in England up to 31 March 2022
The commitment to reform the current NHS dental contract has been a well-established goal of successive governments.
The Dental Contact Reform (DCR) programme worked with over 100 dental practices to test new ways of providing NHS dental services.…
Next steps in NHSBSA’s project to deliver the new NHS Dental Services contract management system
The NHS Business Services Authority (NHSBSA) has been working closely with Accenture during the last few months to progress the project to create a brand-new contract management system for NHS Dental Services.
The new system will eventually replace…
Resources for dental practices
Resources to help dental practice staff offer information, advice and guidance to patients about NHS dental treatment.
Dental patient exemption checking
Patient exemption checking guide (PDF: 192KB)Patient exemption checking toolkit (PDF:…
NHS Business Services Authority email addresses are changing
The email addresses you use to contact the NHS Business Services Authority (NHSBSA) will be changing from nhs.net to nhsbsa.nhs.uk. The migration process and all new emails are secure.
Your NHS Dental Services contacts at the NHSBSA will be in…
Universal Credit: Help your patients avoid costly mistakes
The NHS Business Services Authority is responsible for verifying claims for free NHS prescriptions and dental treatment. If a patient can’t prove their entitlement, they are required to pay a penalty charge of up to £100 – as well as the original…
Bulletins - providers and performers
Regular bulletins are created to provide useful updates for dental commissioners and providers and performers.
Bulletins will be emailed to all relevant recipients using the email address held in Compass. Make sure these details are kept up to date…
Support and guidance for practices regarding DCR in England up to 31 March 2022
When a dental practice joined the programme, a contract variation was signed by both the practice and NHS England. There were 2 different contract variation notices:
Standard General Dental Services (GDS) Contract Variation Notice for…
Units of dental activity (UDA) changes to Band 2 treatments from Friday 25 November
From Friday 25 November 2022, NHS England is introducing changes to UDAs awarded for some Band 2 claims. These changes were announced in July 2022 as part of the 2022/23 contract changes.
These changes affect all NHS dental teams in England…