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We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct. To do this, access Pensions Online (…

This is a reminder that the Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance. If they…

We are currently experiencing some intermittent issues with Pensions Online (POL). We continue to work to resolve this and apologise for any inconvenience it is causing you. We’ll share further updates as these become available. POL will be…

A reminder that the extended voluntary scheme pays deadline for 2020-21 is on the 31 March 2023. Due to the ongoing impact of COVID-19 the decision was taken to extend the voluntary scheme pays deadline for 2020-21 from the 31 July 2022 to the 31…

This course is available to all new local administrators of the NHS Pension Scheme who are less than 12 months in post and provides an overview of what is expected of you as an NHS Pension Scheme administrator throughout a Scheme year. At the end…

Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the factors used to calculate early and late retirement factors from the scheme have changed. These have been implemented…

Further to an article in the January 2016 Employer Newsletter, we are continuing to consider the system changes required to ensure that the whole time equivalent pay is calculated correctly for part time staff who are in receipt of supplementary…

Following feedback from both our members and employers, we have made the decision that a member will qualify for a protection of pay estimate free of charge if they: are over minimum pension age intend to retire within the next 12 months. The…

During June the Stakeholder Engagement Team visited Birmingham and hosted two events for GP Practice managers. The events focused on basic administration of the NHS Pension Scheme and consisted of various workshops throughout the day led by…

We have created a series of member ‘journeys’ for you to use with members. They have been designed to act as a quick guide for different pensions events which you can print out to give to members or send them a link to the journey they need. They…