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Escalation processes

This is a reminder that the Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases.

For all other escalations, please contact the employers email account or helpline in the first instance.

If they are not able to resolve your issue in the first instance they will refer directly to the relevant team or to Stakeholder Engagement to resolve.

The Stakeholder Engagement Team are still able to be contacted for:

  • meetings and forums requests
  • educational needs
  • website and Ask Us clarification