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ePACT2 webinars
We offer a free webinar training service to all ePACT2 users. You can book onto these sessions as many times as you need.Our webinar sessions are up to one hour long and we offer 3 different types of sessionsGeneral Introduction to ePACT2A…
Freedom of Information
Requesting information from NHSBSA
There are several ways to request information from us.
The Freedom of Information Act (FOI) gives you the right to ask for information held by a public authority. Anyone can ask for this information, and we’ll…
Getting an estimate of your pension
We provide active and deferred members with an Annual Benefit Statement (ABS). They’re also known as Total Reward Statements (TRS) and can be accessed via Electronic Staff Record (ESR).What you get from our statementsThe service…
Electronic Prescription Service (EPS) and electronic Repeat Dispensing (eRD) utilisation dashboard
The Electronic Prescription Service (EPS) and electronic Repeat Dispensing (eRD) utilisation dashboards provide information on the electronic prescription service and electronic repeat dispensing.Since June 2020, several enhancements have…
Open and transparent
At the NHSBSA we are committed to being ’open by default’ when it comes to our data. This includes making our data and reporting open, where it is legal, appropriate, and safe to do so; being open about the data we hold, if and how it can be…
Summary of NHSBSA Board minutes - 10 July 2025
Meeting held at 9:00am on 10 July 2025 via web conference. Present:Sue Douthwaite, ChairMichael Brodie, Chief ExecutiveKathy Gillatt, Non-Executive DirectorMathew McKie, Non-Executive DirectorRandeep Sidhu, Non-Executive DirectorMel Tomlin, Non…
Summary of NHSBSA Board minutes - 5 February 2026
Meeting held at 9:00am at Stella House, Newcastle Upon Tyne. Present: Sue Douthwaite, ChairMichael Brodie, Chief ExecutiveKathy Gillatt, Non-Executive DirectorDavid Leather, Non-Executive DirectorMathew McKie, Non-Executive DirectorMel…
Information about the Infected Blood Compensation Authority (IBCA)
The Infected Blood Compensation Authority (IBCA) will be responsible for all future compensation payments.Visit the Infected Blood Compensation Authority website for more information including details on how they will open the service more widely.On…
Our purpose and what we do
NHSBSA Provider Assurance is a service commissioned by NHS Improvement and Welsh Government. We support stakeholders and providers ensuring their legal and regulatory responsibilities are met regarding the management of commissioned primary care…
Apply for 2023/24 business rates reimbursement
If you’re a provider, you can apply for reimbursement of your 2023/24 business rates if you meet the qualifying conditions. Check if you are eligible on our knowledge base.
Applications must be received within 3 months of the first business…