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The 2022/23 Community Pharmacy Assurance Framework (CPAF) screening questionnaire will launch on Monday 18 July 2022.   NHS England and Improvement has made some adjustments to this year's CPAF questions. The questionnaire must be completed…

We're reminding pharmacy contractors to complete this year's Community Pharmacy Assurance Framework (CPAF) screening questionnaire by 11:59pm on Saturday 24 July 2021. Around 2,000 pharmacies still need to complete this year’s CPAF, which is…

Contact us for Total Rewards Statement and Annual Benefit Statement queries. If after checking knowledge base you still have a TRS query, you can contact us: Online: using our online form Telephone: 0300 3301 351Find out about call charges Email:…

Since the last update in March, we’ve been working hard to set up and test the new IP address to be able to share with you.  We’re finalising guidance and creating a new web page to help you with testing validation. We expect to be able to provide…

We are aware of a timeout issue which is impacting some Compass users when accessing Compass using Microsoft Edge Our supplier is working on a fix but in the meantime, if you encounter this issue please try using a different browser. Log in to…

You can submit a claim for a refund if you have been charged for state-funded, medically necessary treatment whilst visiting: an EU country Norway Iceland Liechtenstein  Switzerland We'll assess your claim to decide whether you were charged…

Applications We have received a number of partial retirement applications where the AW8 is not fully complete or the employer has not signed the relevant sections. If you are processing applications for partial retirement, please ensure the…

Data used in Pharmacy Access Scheme calculations (1 December 2016 to 31 March 2018). The Pharmacy Access Scheme forms part of the changes to the Community Pharmacy Contractual Framework announced by the Department of Health & Social Care on 20…

We have noticed a rise in items being referred back to contractors for the reason ‘The order/endorsement is incomplete. The presentation must be present.’ The reason code for this is RB2B and is most common with handwritten prescriptions. If you…

Applicants whose NHS employment ceases on or before 30 March 2018 need to make their application on form AW13, which is available from employers. Part of the form is completed by the employer and part of it by the applicant. Whilst employers can…