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The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may record telephone calls you make to our customer contact centre to: check for mistakes train staff prevent, detect,…

This accessibility statement applies to the National Supply Disruption Response Case Management website. This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For…

This accessibility statement applies to the NHS ESR portal website. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:  …

This accessibility statement applies to the NHS Jobs Account Opening Application Form website. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means…

This accessibility statement applies to the Official Statistics Narratives website. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be…

Due to COVID-19, in April 2020, NHS England and NHS Improvement advised of a temporary arrangement for GOS 3 claims for clinically extremely vulnerable (CEV) patients. In their standard operating procedure for optical settings, they advised that…

We now have a dedicated area of the website for the Vaccine Damage Payment Scheme (VDPS) which has more information about the scheme including how to make a claim, more about the claims process and information for healthcare providers. Visit the…

This page was last updated on 19 May 2025. The NHS Business Services Authority (NHSBSA) provides services on behalf of the NHS. As Data Controller, we are responsible for how your information is used and explaining that to you. Why we process…

This accessibility statement applies to the Check what help you could get to pay for NHS costs website. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that…

You can find all of our policies and procedures here. Acceptable use policy (PDF: 141KB)Appeal Policy (PDF: 265KB)Business continuity management policy (PDF: 138KB)Data handling and storage policy (PDF: 198KB)Data protection and confidentiality…