This accessibility statement applies to the NHS ESR portal website.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- listen to most of the website using a screen reader (including the most recent version of ChromeVox
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- some of our online forms are difficult to navigate using just a keyboard
- some of our content is not easily read by speech reader software
- search boxes do not have labels or instructions
- buttons and links do not have unique text or are empty
- some content do not have an unique names or identifiers
- colour has been used to show compliance level without accompanying text
- some images do not have alternative text
- time outs are not shown on the screen
- some headings are not ordered correctly
- it may not be possible to navigate the website using speech recognition software
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: esr.communications@nhs.net
Technical information about this website’s accessibility
The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
It may not be possible to navigate the website using just a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).
Search boxes do not have label or instruction, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 3.3.2 (Label or Instruction).
Buttons and links on some pages have suspicious text, do not have unique text or are empty, so people using a screen reader cannot access the information.
There are are also tab index issues and broken ARIA references and menus. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose (In Context)) and 4.1.2 (Name, Role, Value).
Some attributes and active elements do not have unique names of identifiers, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).
Colour has been used to show compliance status, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.4.1 (Use of colour).
Some images do not have alternative text. This fails WCAG 2.1 success criterion 1.1.1 (Non Text Content).
Time outs are not shown on the screen. This fails WCAG 2.1 success criterion 2.2.6 (Timeouts).
Some headings are not are not ordered correctly. This fails WCAG 2.1 success criterion 2.4.10 (Section Heading).
It may not be possible to navigate the website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages).
We plan to fix all the accessibility issues. When we publish new content we'll make sure they meet accessibility standards.
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
Not applicable.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet 'AA' standards by default.
Preparation of this accessibility statement
This statement was prepared on 20 September 2020. It was last reviewed on 30 September 2021.
This website was last tested on 6 August 2020. The test was carried out by a third party supplier.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (ChromeVox) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.