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Pensions Online (POL) downtime
POL will be available throughout April, May, and June 2022 between 7am and 7pm apart from these periods due to scheduled system maintenance:
Friday 15 April to Monday 18 April
Saturday 30 April to Sunday 1 May
Saturday 28 May to Sunday 29 May…
Escalation processes
This is a reminder that the Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases.
For all other escalations, please contact the employers email account or helpline in the first instance.
If they…
Pensions Online (POL) downtime
POL will be available throughout May, June, and July 2022 between 7am and 7pm apart from the periods noted below for scheduled system maintenance:
Saturday 21 May - Sunday 22 May
Saturday 28 May - Sunday 29 May
Friday 10 June - Sunday 12 June…
NHS Pensions member events – July dates
The NHS Pensions member events aim to help members understand everything you need to know about your NHS pension and how to navigate through the Scheme.
We have a number of events planned throughout the year to help you:
understand what the NHS…
Check your bank details in Compass
The payment industry has recently introduced Confirmation of Payee (CoP) which lets payers check the name of who they are paying before they pay them.
Banks check the name of the person or organisation given by the payer, against the actual name…
NHS Pensions member events
The NHS Pensions member events aim to help members understand everything they need to know about their NHS pension and how to navigate through the Scheme.
We have a number of events planned throughout the year to help them which include:…
Accessibility statement for Buy an NHS Hormone Replacement Therapy Prescription Prepayment Certificate
This accessibility statement applies to the Buy an NHS Hormone Replacement Therapy Prescription Prepayment Certificate website.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to…
Help with travel, eye care, wigs and fabric support costs
Certain groups are automatically entitled to help with the cost of:
travel to receive necessary NHS treatment
sight tests
glasses or contact lenses
NHS wigs
abdominal and spinal supports
surgical brassieres
People who are not automatically…
Update on the temporary suspension of cash equivalent transfer value (CETV) calculations
Following the change to the discount rate used for public service pension scheme that HM Treasury announced on 30 March 2023, the factors used to calculate CETVs for members transferring out of the Scheme, and calculating CETVs for divorce purposes…
Information for employers on changes to early and late retirement factors
Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the factors used to calculate early and late retirement factors from the scheme have changed. These have been implemented…